On friday, after my latest episode with TTs 'service' I vented by sending a detailed rant to the broadband support e-mail address and cc'd Charles 'I have a nice yacht' Dunston.
This evening, over 4 days later I get an 'automated' response? How badly overwhelmed or under specced do their systems have to be for an automated response to take 4 days?
I shudder to think.
In stark contrast to their automated billing system, so far it's not failed once to bill me on time.